5 Great Reasons to Move to Microsoft Bookings

Let your customers schedule and manage appointments online with Microsoft Bookings.

Microsoft Bookings

If your business involves scheduling appointments with customers, you need to give the Microsoft Bookings service a serious look. This online service, which is part of Office 365, simplifies the process of setting and managing appointments with customers. It’s ideal for businesses such as medical offices, law firms, consultants, advisors, auto shops, hair salons, or anyone who provides services on an appointment basis. Customers can set appointments themselves or you can do it for them.

Bookings has 3 primary components:

  • An online bookings page where your customers can schedule appointments with specific staff members. This page can be used as a stand-alone page or embedded in your website and works on desktop and mobile devices.
  • An online backend where you can view and manage appointments, set a staff list and schedules, specify your services and pricing, record customer preferences, and customize how the service works.
  • A mobile app you can use to view and manage bookings and access customer information from anywhere you can get an internet connection.

With Bookings, you can efficiently:

  • Bring in Business 24/7 – You get a customizable public web page your customers can use to book appointments around the clock.
  • Put an End to Phone Tag – Customers can view available times online and book the slot that’s most convenient for them. Customers who prefer to call can do so, and you can enter their information manually. Either way, confirmations are sent immediately and automatically.
  • Reduce No-Shows – Send automated appointment reminders to customers, on the schedule you define, with date, time, and directions. You can set the system up to remind staff members automatically too.
  • Offer Self-service Rescheduling and Cancellations – It’s easy for customers to change or cancel an appointment. All they have to do is click the link contained in the appointment confirmation email. You can control how much advance notice is required for cancellations.
  • Manage Bookings on the Go – With the mobile app, you can add or view appointments and access or change staff and scheduling info when you’re away from the office. You can also view customer information and call or text customers directly from your mobile device.

How it Works

Bookings appointments can be made two different ways: customers can schedule an appointment themselves using the online booking page or staff can manually enter appointments. To make an appointment, the customer first selects the service they want. Then, based on the availability schedule you created, they can choose a day and time and enter their contact information to book the appointment.

As soon as the appointment is submitted, the customer is sent an email confirmation notice. The notice contains details of the appointment and a link for directions. It also includes a link the customer can use to change or cancel the appointment.

At the same time, the date is automatically added to your calendar or your staff’s calendar. Bookings work with Outlook calendar and Google calendar. Your customers won’t see your linked business calendars; they’ll only see the Bookings calendar you publish online.

The configuration is highly customizable and easy to configure. To set it up, you simply:

  1. Enter your business information.
  2. Set your scheduling policies, such as length of appointments, acceptable cancellation times, and automatic notifications.
  3. Define your service offerings, including service name, description, location, and pricing. You can also add internal notes about the service.
  4. Create your staff list.
  5. Set employee working hours.
  6. Schedule business closures for vacations or other reasons.
  7. Publish your booking page.

Bookings is available to Microsoft customers who have an Office 365 Business Premium subscription. The Microsoft Bookings mobile app is available in the Itunes and Google Play app stores.

For more information on Microsoft Bookings or help getting started, contact LAN Infotech today!

Fort Lauderdale Computer Networks
Network Services in Fort Lauderdale
Network Consulting in Fort Lauderdale
Fort Lauderdale Data Backup
Data Security Fort Lauderdale
Client Feedback

“LAN Infotech has been an exceptional resource for our organization. They provide consistent knowledgeable network engineers, round the clock monitoring and are invaluable in our IT infrastructure decision-making process. Their level of customer service has been top-notch and exceeds our expectations – we look forward to a continued partnership with LAN Infotech.”

—Janice M. Pennington
Vice-President of Finance & Administration
National Multiple Sclerosis
Society South Florida Chapter
read more»

Featured IT Services Fort Lauderdale Articles

LAN Infotech Recognized as Leading Microsoft Marketing Partner Worldwide

The team of IT specialists from LAN Infotech are thrilled to announce that they have been recognized on Fifty-Five and Five’s Inbound Marketing Excellence Report as one of the top 250 Microsoft mark

Read more

Featured IT Services

IT Consulting Advice for Fort Lauderdale: Taking Care of Your Employees Is Taking Care of Your Business!

Quid Pro Quo An IT consulting firm in Fort Lauderdale will usually advise that you get what you give. This is the core principle which defines most working relationships. The employer gives the em

Read more

Featured IT Services

IT Services Business Advice: Do You Really Need a Management Consultant in Fort Lauderdale?

Eliminate the Middleman IT services in Fort Lauderdale need not cost an arm and a leg to provide services your own organization could source internally. You want a consultation agency willing to he

Read more

Featured IT Services